Always curious.
Always growing.

THE THREAD THROUGH IT ALL

Different chapters.
The same curiosity.

1. EARLY LIFE

   Curious about how things work.

   Technical curiosity · Creative beginnings

   I was the person my family turned to for help with technology. I liked figuring things out and making them easier for someone else. A camera from my uncle before high school gave that curiosity a creative outlet, too.

2. 2012 — 2016

   Learning to connect ideas and people.

   UNC Chapel Hill · B.S., Information Science

   Studying Information Science gave me a foundation in how people find, understand, and use information. Student leadership helped me put that into practice: listening to different perspectives, bringing people together, and contributing to something larger than myself.

   • 2016: completed UNC Chapel Hill’s first full-stack web development cohort through Trilogy.
   • University recognition in 2016: Order of the Golden Fleece, University Diversity Award, and Chancellor Walter S. Spearman Award.
3. SEPT 2016 — MAY 2017

   Earning trust, one conversation at a time.

   Customer advising & university IT support

   • September 2016–February 2017 · Product Advisor, Microsoft
   • February–May 2017 · Office 365 Migration Support Engineer, UNC Chapel Hill

   My first roles connected two sides of the same work: understanding what people need and helping technology work for them. At Microsoft, I advised small businesses, education, and government customers across Durham and the Research Triangle. At UNC Chapel Hill, I worked alongside the university’s migration leads, supporting its Office 365 transition and helping staff through technical questions.

   • Recognized as #2 in SMB sales and among the top three in revenue, with $110,000+ in sales.
   • Supported an Office 365 deployment and migration serving 30,000+ staff.
4. MAY 2017 — FEB 2018

   Making technical support feel personal.

   Office 365 Support Engineer · Concierge Ambassador

   I supported enterprise customers in the US and internationally with onboarding, troubleshooting, and remote assistance. It was hands-on customer engineering: helping people get unstuck while learning how different organizations use the same technology.

   • Supported thousands of enterprise clients across a range of industries.
5. FEB 2018 — MAY 2022

   Leading through complex problems.

   Escalation engineering & FastTrack leadership

   • February 2018–December 2020 · Escalation Engineer / FastTrack Migration Velocity Manager Lead
   • December 2020–May 2022 · Escalation Engineer / Core FastTrack Engineer Lead

   I grew from one of five migration leads in the Americas into core Microsoft 365 engineering leadership. Across both roles, I owned complex customer engagements, handled escalations, coached engineers, and partnered with global stakeholders to remove blockers. My scope expanded across collaboration, identity, security, and service readiness—while the focus stayed on stronger teams and dependable customer outcomes.

   • Led migrations for 850,000+ users; co-developed automation adopted by the FastTrack Migration Engine and used for 3.5M+ migrations globally.
   • Trained 15+ engineers and helped resolve executive-level customer escalations.
   • Led delivery and escalation management for 90+ enterprise customers.
   • Served as a training lead and mentored 40+ engineers on structured troubleshooting, modern authentication, and deployment readiness.
   • Received the FY22 FastTrack Americas High Impact Award for training and accelerating readiness for 90+ new-hire engineers.
6. MAY 2022 — PRESENT

   Connecting architecture with real outcomes.

   Senior Modern Work Architect · Public sector & education

   Today, I lead customer architecture and deployment engagements from readiness through go-live. I help technical and business stakeholders connect collaboration, identity, security, and governance decisions with how their people work—building trust while keeping complex teams moving toward a shared goal.

   • Working with state, local government, and education customers.
   • At the forefront of AI initiatives inside Microsoft.
7. ALONGSIDE THE DAY JOB

   Making technology a conversation.

   Tech Simplified · Chief AI Officer

   Working with Sly Gittens and Tech Simplified, I help shape conversations around AI and serve in a Chief AI Officer role. I bring a practitioner’s perspective: ask useful questions, challenge assumptions, and help people understand what emerging technology could mean for their work.

8. HANDS-ON WITH AI

   Where the models meet the work.

   Microsoft 365 Copilot · Copilot Studio · Claude · ChatGPT · Agents

   I don’t just advise on AI. I use it every day, across Microsoft and other leading models, and I keep track of what each one does well and where it falls short. I work the way a forward-deployed engineer does: sit with the people doing the work, build a working prototype quickly, and keep improving it from real feedback until it holds up.

   • Run my own personal AI assistant, which researches and drafts the AI Brief for my approval.
   • Build working apps and agents with AI tools, taking ideas from concept to live.
   • Turn what’s new into what’s useful for real teams, with the right guardrails.