Architecture.
Delivery.
Real-world impact.

Lead customer engagements from technical readiness and architecture through production go-live across Microsoft 365 and Copilot.

• Lead architecture and deployment engagements across messaging, collaboration, identity, security, compliance, endpoint management, and Copilot for public-sector customers.
• Design phased migration strategies across Google Workspace and Microsoft 365, including workload sequencing, dependencies, and migration waves.
• Guide identity controls, Zero Trust principles, Microsoft Defender for Office 365, and Microsoft Purview to support secure deployment and governance.
• Serve as regional lead for internal Microsoft Copilot deployment across the Americas. Led development and launch of 5+ business-specific AI agents using OpenAI technologies, supporting 1,000+ employees.
• Partner with Sales, Engineering, Product, and customer technical teams to troubleshoot deployment blockers, coordinate escalations, and drive supportable production outcomes.

Led technical delivery, troubleshooting, and escalation management for 90+ enterprise customers.

• Led technical delivery and escalation management for 90+ enterprise customers, addressing complex configuration, deployment, and service-readiness issues.
• Provided technical guidance across Exchange Online, Teams and Teams Phone, Active Directory, Entra ID, Windows, and modern authentication.
• Mentored and trained 40+ FastTrack Engineers on modern authentication, Microsoft 365 security practices, structured troubleshooting, and enterprise deployment readiness.
• Diagnosed cross-workload issues, identified root causes, and coordinated remediation with customer engineering teams and Microsoft technical stakeholders.

Orchestrated migrations for 850,000+ users and co-developed automation used for 3.5M+ migrations globally.

• Orchestrated large-scale migrations for 850,000+ users to Exchange Online, SharePoint Online, and OneDrive for Business, addressing workload dependencies and production blockers.
• Co-developed automation adopted by the Microsoft FastTrack Migration Engine, enabling 3.5M+ user migrations globally and improving repeatability and operational scale.
• Resolved complex migration failures and delivered technical training for 15+ engineers on data protection, migration security, troubleshooting, and the Microsoft identity platform.